Contact
We're here to help with any questions, concerns, or feedback you may have. Whether you need assistance with an order, product information, or general inquiries, our team is ready to support you.
How can we help you today?
Our customer service team handles a wide range of requests including order status updates, product recommendations, shipping questions, returns and exchanges, technical support, and partnership opportunities. No matter your need, we're committed to providing prompt and helpful responses.
What's the fastest way to reach customer service?
For the quickest response, we recommend using our contact form or emailing us directly. Most inquiries receive a reply within 24 hours during business days. If your question is urgent, please mention that in your message subject line and we'll prioritize your request.
Hours of Operation
Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM EST. Messages received outside these hours will be answered on the next business day. During peak shopping seasons and holidays, response times may be slightly longer, but we always work to get back to you as quickly as possible.
Before You Contact Us
You might find the answer you need faster by checking these resources first:
- Order tracking information in your account dashboard
- Our FAQ page for common questions about shipping, returns, and product care
- Size guides and product specifications on individual product pages
- Our blog for how-to articles and product usage tips
Order Issues and Returns
If you're contacting us about an existing order, please have your order number ready. This helps us locate your information quickly and resolve your issue faster. For return requests, review our return policy first to ensure your item qualifies. Most items can be returned within 30 days of delivery in their original condition.
What information should I include in my message?
To help us assist you more efficiently, include relevant details such as your order number, the specific product name or SKU, photos if applicable for product issues, your preferred resolution, and the best way to reach you. The more context you provide, the better we can address your concern on the first reply.
Wholesale and Business Inquiries
Interested in carrying our products in your store or placing a bulk order? We welcome partnerships with retailers, corporate buyers, and event planners. When reaching out about wholesale opportunities, let us know about your business, estimated order volume, and your timeline. We'll connect you with our wholesale team who can discuss pricing, minimum order quantities, and terms.
Product Questions and Recommendations
Not sure which product is right for you? Our team can provide personalized recommendations based on your needs, preferences, and budget. Describe what you're looking for and any specific requirements, and we'll suggest options that match. We can also answer detailed questions about materials, dimensions, care instructions, and compatibility.
Technical Support
For products that require assembly, setup, or troubleshooting, our support team can walk you through solutions step by step. When contacting us about technical issues, describe the problem you're experiencing, mention any error messages, and let us know what troubleshooting steps you've already tried. Photos or videos of the issue can be extremely helpful.
Feedback and Suggestions
We genuinely value your input. Customer feedback helps us improve our products, services, and overall shopping experience. Whether you have a compliment, complaint, or idea for something new, we want to hear from you. Your insights shape how we grow and serve our community better.
Press and Media Inquiries
Members of the media can reach our press team for product samples, high-resolution images, founder interviews, or company information. Please include your publication name, story angle, and deadline in your initial message. We typically respond to media requests within 48 hours.
Privacy and Data Requests
Questions about how we handle your personal information? Want to request data deletion or access your stored information? Contact us with privacy-related requests and we'll process them according to applicable data protection regulations. We take your privacy seriously and are transparent about our practices.
Social Media
You can also connect with us on social media for updates, inspiration, and community engagement. While we monitor our social channels regularly, direct messages and comments aren't the best way to resolve account-specific or order-related issues. For those matters, please use email or our contact form so we can assist you privately and securely.
We look forward to hearing from you and appreciate you taking the time to reach out. Every message matters to us, and we're committed to providing the helpful, friendly service you deserve.